FAQs

Customer Care & FAQ

At Angela Evans Jewellery, every piece is handmade in my North Wales workshop with care and attention to detail.

Whether you’re ordering online or commissioning something bespoke, I want the process to be simple, personal, and enjoyable.

Here you’ll find practical information about ordering, delivery, sizing, and how to get in touch

Orders

How to Order

You can browse and purchase directly through the online shop at www.angela-evans.co.uk.

Payments are accepted securely by credit or debit card, or PayPal.

You can also visit my bricks and mortar shop ‘Siop iard’ (pronounced Shop Yard) in Caernarfon, North Wales.

Please get in touch about bespoke, redesign and commission enquiries.  

Variations & Bespoke Orders

If you’d like a variation that isn’t listed in the shop — perhaps a different stone, size, or metal — please get in touch.

I can often adapt an existing design or create a bespoke piece made especially for you.

Simply contact me through the website chat or by email to discuss your ideas.

International Shipping

I currently post worldwide, with the exception of Europe.

Due to EU GPSR hallmarking regulations, I’m unable to send jewellery to EU countries at this time.

For international orders outside Europe:

  • Orders to the USA may incur import tariffs. These will be invoiced for payment before dispatch.
  • Import duties or taxes are the responsibility of the customer and are not included in the product or shipping price.

Delivery

All jewellery is dispatched from my North Wales workshop using Royal Mail.

At checkout you can choose from:

  • Free UK delivery – First Class post
  • Special Delivery – fully insured and guaranteed

International orders are sent via Royal Mail Tracked & Signed.

Delivery times vary depending on your location and local customs processing.

Returns

Returns

If you need to return an item, please refer to the Returns Policy for full details.

If you’re unsure about anything, please contact me before returning your piece — I’ll be happy to help.

Sizing and Fit

For a guide on sizing and fit, please see our dedicated Sizing Guide

Sizing Guide
Gold pendant by Angela Evans with a green gemstone on a white background

Need Help or Advice?

If you’re unsure about sizing, delivery, or a particular piece, please get in touch — I’m always happy to help.

You can reach me via the chat function, email, or through the contact form.

Each piece is made to be worn and enjoyed, so it’s important that it feels right from the start.

You can shop with confidence knowing that exchanges are available within 30 days.

Angela X